One address for everything: [email protected]. Corrections make the site better, feedback makes it smarter — and booking problems, honestly, belong with GetYourGuide, as explained below.
Corrections are the most valuable email we receive. Tours change constantly — prices move, seasons shift, operators update age limits and routes — and a reader who spots an outdated fact helps every traveller after them. Beyond that, we're glad to hear feedback on the guides, suggestions for questions worth answering, and media or partnership enquiries. Write to [email protected] — we're a small independent operation, so replies may take a few days, but everything gets read.
InterlakenTrips is a review site, not a booking agent — we have no access to reservations, payments or operator systems. If your question concerns an existing booking — changing a date, cancelling, requesting a refund, finding a meeting point, or reaching a tour operator — the only door that works is GetYourGuide's customer service, reachable through your booking confirmation email or your account on getyourguide.com. Writing to us about a booking will only cost you time we'd both rather you spent in the mountains.
Most questions we receive are already answered somewhere on the site: the full ranking of all 23 tours for "what's worth it", the travel guides for planning decisions like where to stay and how to get here, and every tour review's FAQ for the practical details. If you didn't find your answer there — that's exactly the kind of gap we want to hear about.
Corrections, feedback, ideas and partnership enquiries — all welcome. Booking issues → GetYourGuide customer service.
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